Delivery & Refunds

• Finished video files are sent by email where they are small enough, and otherwise as a download link. Nothing is sent by post, and there is nothing to collect.
• Subtitle files, captioned versions, cut-downs and project files, where they are part of the order, arrive the same way and at the same time unless the order confirmation says otherwise.
• A download link is available for the period named when it is sent, which is long enough to save the files and short enough that an old link does not sit open forever. Ask and we will send a fresh one.
• There is no delivery charge. Delivery is electronic and it is included in the figure in the quotation.

The timescale for each stage is agreed for your piece and written into the quotation, so the dates you have are the dates for your work rather than a general promise made on a web page. Where a stage needs something from you, the dates assume it arrives when asked for.

If a delivery has not reached you when it should have, write to contact@edumovies.net and say so. We will resend it. An email that has gone astray or a link that has expired is our problem to fix and it costs you nothing.

If you are buying as a consumer rather than for a business, you have a legal right to cancel within 14 days of the contract being made, without giving a reason. The text below is the wording the regulations set out.

The right to cancel a service contract is not lost by our starting work. What changes is how much of the money comes back: if you asked us to begin inside the 14 days, you pay for what has actually been done by the time you cancel. Any term saying that starting work waives the right to cancel would be unlawful, and there is none here.

This scene is about the work, which is a service. Making a video is a service from the brief to the export, and the right above applies to the whole of it. Some orders also put a finished file in your hands straight away, and digital content handed over immediately has a separate rule of its own. That rule is the next scene, and it is the only thing that can bring the 14 days to an early end - and then only for the file, never for the service.

Some orders include digital material made available to you at once - a file sent the same day, or a link to download immediately. This scene is about that file and nothing else: the work of making it stays a service, and the right to cancel in the scene above is untouched by anything here. The wording below is ours, not a text from the regulations, and it describes how we ask for consent when a file is handed over immediately.

Tell us in a clear statement - an email to contact@edumovies.net is enough. You do not have to use the form below, but it is here if you would rather. The wording is the one the regulations set out.

• Refunds are made within 14 days of the day we are told you are cancelling, and we do not wait out the 14 days when the money can go back sooner.
• The money goes back by the same means you paid with, unless you expressly agree to something else.
• You are never charged a fee for a refund. There is no restocking charge, no admin charge, and nothing is deducted for the work of processing it.
• Where you asked us to begin inside the cancellation period, we keep an amount in proportion to the work actually done by the time you cancelled, and the rest comes back. We show you how that figure was reached.

These rights come from the Consumer Rights Act 2015, and they stand whatever else is written anywhere on this site.

• The work we do is a service, and it must be carried out with reasonable care and skill. Where it has not been, you are entitled to have the service performed again, and if that is impossible or cannot be done in a reasonable time, to a reduction in price.
• A finished video file is digital content, and it must be of satisfactory quality, fit for a purpose you made known to us before buying, and as described. Where it is not, you are entitled to a repair or a replacement, and where that is not possible or not done in a reasonable time, to a price reduction or a refund.
• If our files damage your device or other content because we failed to use reasonable care and skill, we must repair the damage or compensate you for it.

None of this depends on your having kept a receipt, or on the order confirmation mentioning it. It is the law, and we would not want it otherwise. Like every legal claim it does run out eventually - the Limitation Act 1980 gives six years in England and Wales - and in the first six months after delivery a fault that turns up is presumed to have been there all along, which is a rule in your favour rather than ours.

Write to contact@edumovies.net. We acknowledge a complaint in writing within five working days and give a full answer within twenty working days. Where something genuinely needs longer, we say so before the twenty days are up, say why, and give you a date.

Complaining to us does not affect your legal rights or your right to take the matter to court.

• Everything is quoted and charged in pounds sterling (GBP).
• The figure in the quotation is the whole of what is payable for the work described, taxes included. Nothing is added afterwards.
• Payment is by bank transfer against an invoice, or by card through a secure payment link sent by email.
• This site takes no payments. Card details are handled by the payment provider; they never reach us and we never store them.